Travelling Overseas

While overseas travel can be an exciting prospect, there can be situations where things may go wrong and travellers find themselves needing urgent medical assistance, help with replacing lost luggage and/or assistance with making an urgent trip home. This is where quality Travel Insurance can help - along with providing peace of mind for travellers who may find themselves in any of these situations.

From Austria to Zambia, it's good to know you're protected around the clock anywhere in the world with AHI.

AHI Assist brochure


AHI Assist, powered by Dynamiq Assist, are Accident and Health International's exclusive Medical Assistance Company. AHI Assist procedures ensure effective and efficient responses to all medical cases. In an emergency situation, AHI Assist will immediately verify the precise nature of the patient's medical condition with an understanding of the need for efficient and timely service.

AHI Assist through its partnership with Dynamiq Assist, have a team of highly qualified emergency doctors, medics, aviation medical specialists and nurses, as well as safety and security experts on call in our Australian based state of the art 24/7 Operations Centre assisting clients in their time of need before, during and after an emergency.

Dynamiq Assist, a division of Dynamiq, provides a fully integrated emergency medical assistance, travel assistance and global safety and security support program, ensuring our clients are in the best hands should they fall ill or suffer travel-related misfortune such as lost baggage or political unrest.

In addition to this team of medical specialists there is the ability to call upon the services of a variety of suitably qualified medical specialists in all the major disciplines as the requirements of a case may dictate.

AHI and our clients access AHI Services through the 24 hour telephone number for any overseas medical emergencies. Our relationship with AHI Assist operates on our belief that they deliver the best 24-hour telephone customer service with empathy and sincerity to our clients.

The extent of medical and travel assistance provided by the AHI Assist team to our clients is in part determined by the boundary of the insurance policy.

Medical assistance includes (but not limited to):

  • providing 24-hour medical advice
  • referral to medical provider / facility
  • medical evacuation and repatriation
  • medical monitoring
  • assessing medical standards and appropriateness of care
  • paying of overseas hospital bills
  • co-ordination of urgent and non urgent aeromedical retrievals
  • organising the return home of incapacitated travellers with or without an escort
  • co-ordination of the repatriation of mortal remains
  • interpreting of medical reports /advice

Travel assistance includes (but not limited to):

  • 24- hour travel advice
  • referral to airline, embassy or other travel provider domestically or overseas
  • assistance with reissue of passport, tickets or other travel documents
  • assistance with reporting and reissue of stolen credit card
  • payment of additional expenses including accommodation and flights
  • rerouting of flights/ itinerary
  • relay messages to and from family members
  • claims and policy advice
  • co-ordination of family member to fly overseas


Dynamiq is an international emergency management company that provides organisations with peace of mind by helping them to predict, prepare for and respond to medical, travel, operational and security emergencies - at home, in transit and around the world.

Dynamiq provides outsourced service to organisations that operate in remote, complex and hostile environments and seek to meet their operational risk management and duty of care obligations to staff and shareholders.

Dynamiq delivers their seamless service through three centres of excellence: Dynamiq Strategic Solutions, Dynamiq People & Projects and Dynamiq Assist, all of which are comprised of highly skilled and dedicated specialists with extensive real world experience in their respective emergency management fields.

Dynamiq Strategic Solutions is Dynamiq's consultancy unit and marks the first step on the way to a robust emergency management system: It advises clients from the operational level right up to the Board level and - unlike other consultancies - provides teeth at 2am, by supporting our clients through a response to any incident.

To further support clients with the right manpower, equipment and technologies, Dynamiq People & Projects specializes in providing turnkey personnel and infrastructure solutions into remote, challenging and hostile environments. They design, project manage and maintain full service emergency management capabilities on behalf of their clients. Dynamiq's contracted medical, emergency, safety, security, consulting and project management staff on site have worked for many years in remote environments and are not only prepared for the task, but up for the challenge.

A fully-integrated emergency medical assistance, travel assistance and global safety and security support solution is provided by Dynamiq's business unit Dynamiq Assist, which supports clients in their time of need before, during and after an emergency.

Dynamiq's three centers of excellence are supported by Dynamiq's 24/7 Australian-based response centre, which is always ready to provide emergency support and advise no matter where in the world their clients are.

Dynamiq's history of excellence


Recent terrorist attacks in India highlight the type and severity of risk to which companies operating in this geography can potentially be exposed.

As terrorists began to lay siege to Mumbai in November 2008 Dynamiq deployed consultants on the ground to support clients in the impacted hotels, whilst simultaneously providing corporate crisis management advice to the parent companies in Australia. With their established partnership to the Insurance Underwriters, Accident and Health International, Dynamiq was able to provide immediate response to all affected clients and advise their parent companies on required mitigating actions and insurance considerations. The clients in the heart of the danger zone were the first priority; while Dynamiq assisted other clients in the broader locality as well as travellers due to arrive in the area.

Whilst managing the impact of the terrorists incidents in Mumbai Dynamiq simultaneously managed a considerable logistical exercise in Thailand when protesters blocked Bangkok international airport and hundreds of passengers were stranded.


Dynamiq personnel escorted and evacuated 27 travellers from Bangkok, via multiple means of transportation including helicopter, road and commercial aircraft and facilitated the crisis management with concerned employers at head office.


Dynamiq has assisted organisations in cases unrelated to terrorism. One of our valued clients was involved in a motorbike accident in the Philippines. The situation threatened to escalate, despite our client not being at fault. Dynamiq used established and vetted local contacts to negotiate with authorities to safely extract and repatriate the client.


After the Sichuan earthquake in China, Dynamiq personnel evacuated affected young aid workers to safety before escorting them back into the devastated region to assist in the recovery effort. Dynamiq's preventative approach also helps travellers in emerging and escalating situations. Their support to companies and travellers during the swine flu pandemic helped organisations protect their people, assets and reputation.


Intending travellers often ask the question, "Why should I bother with travel Insurance? Nothing is likely to happen to me on this trip".

Our clients have access to our emergency assistance partners through the AHI Assist 24 hour hotline who have a global emergency response capability in the event of a medical, safety, security or natural disaster event or emergency.

Here are some of their experiences...

April 2010 Bangkok Civil Unrest

Jan 2010 Kidnapping - South Africa

Feb 2010 Chile Earthquake

March 2009 Mexico Kidnapping


  • Smart Traveller

    Find out about your destinations. Keep informed of the latest government information on travel warnings and precautions. Visit the Australian DFAT Website for the latest travel information

  • WHO

    The World Health Organization (WHO) is a specialised agency of the United Nations (UN) acting as a directing and coordinating authority on international public health.

    WHO coordinate international efforts to control outbreaks of infectious diseases, such as SARS, Malaria, Tuberculosis, swine flu and AIDS.


Ask your health professional at least eight weeks before you go for advice on any health precautions needed in the area you are visiting e.g. anti-malaria medication, vaccinations. See our checklist

Don't leave home without...

AHI Corporate Travel Insurance. Ensure your travel insurance policy covers your business and personal circumstances and planned activities.

Register your travel plan...

On Smart Traveller so that you or your family can be contacted in an emergency

Make copies of important documents

Keep a copy of your passport, AHI insurance policy schedule, 24 hour emergency numbers and ticket details with you, and leave another set with family or your office. Carry additional copies of your passport photo with you in case you need a replacement passport while overseas.

Keep in touch

Contact home and your office if you are near a major disaster or incident while travelling overseas and know where your nearest Australian Embassy is located

Breeze through airport security

If you don't want to end up on an episode of Border Security, check out Travel Secure

This government website includes information on passenger and baggage screening, liquids, aerosols and gels (LAGs) restrictions, and recommendations about travelling with children, laptops, medicines and sports equipment.


There are many things to consider when travelling overseas including passport, tickets, exchange rates, accommodation, and what to pack.

Make sure you're an informed traveller!

International travel exposes you to changes in climate, temperature and diseases which can impact your health. Minimise the health risks by taking few precautions before you travel. For the latest travel advice specific to your destination see our Travel Advisor Page

Before travel, consult your health professional to discuss
  • Past Medical History
  • Vaccination Requirements
  • Pregnancy
  • Allergies
  • Medications
  • Pre-Existing Conditions
  • Disease Prevention
Travel Vaccinations

It is important that you discuss your personal travel plans with a health professional to ensure you have the correct for information on routine, required and recommended vaccinations for your trip and any booster doses of childhood vaccinations you may need.


Keep a list of all prescription drugs required whilst travelling and check with your doctor prior to departure. Before leaving Australia, you should check that your medications are legal in the countries you are visiting. You can do this by contacting the country's embassy or high commission.

Medicare Card

Medicare benefits are not available for treatment received overseas; however Australia has reciprocal health care agreements with a number of countries.

These agreements do not replace the need for medical insurance for travel overseas. Details are available at the Medicare page of the Health Insurance Commission site.

Under the Reciprocal Health Care Agreement, as an Australian resident your are entitled to assistance with the cost of medical treatment in: Finland, the Republic of Ireland, Italy, Malta, the Netherlands, New Zealand, Belgium, Norway, Sweden and the United Kingdom. Australia's Reciprocal Health Care Agreements with these countries cover any medically necessary treatment you require which may arise while in that country.

The Travel Doctor

TMVC website provides vaccination advice, travel health advice, clinic details and current health alerts for overseas travel.

If you have medical history, always carry summary of your medical history and your family doctors details with you.

Please see your doctor to identify your specific needs.

Tips for long distance travellers
  • Do frequent leg exercise, move around the cabin, stretch and take deep breaths regularly while seated
  • Drink plenty of non-alcoholic beverages to prevent dehydration
  • Eat lighter to avoid bloating
  • Keep important medication with you in case your luggage goes missing.
Emergency Numbers

Take a list of any emergency numbers that you may require including AHI Assist Emergency phone number +61 2 9978 6666

Credit Cards / ATM Cards

Check your card limits (including any daily limits) with your financial institution. Check with your bank for information on international ATM fees.

Travellers Cheques and Local Currency

Ensure you have some local currency on you when you arrive and depart from your destination in case any local arrival or departure taxes are payable.


Check that your passport is valid for at least 6 months beyond the period for which you are travelling.


Check to see if a visa is required for any of your destinations.

Mobile Phone

Check coverage is available at your destination with your mobile service provider and if necessary enable International Roaming.

Drivers Licence

Make sure your licence is current and valid. Not all car hire companies will accept a foreign driver's licence. Contact your local Australian Motoring Association to find out more about an International Driving Permit (IDP).

Baggage Allowance

Check with your airline